How Cooler Master saved its SK621 keyboard by doing the right thing - tollivermiltary

Tank Master's SK621 keyboard is a teachable moment for high-tech hardware companies all over. When the company's latest wireless keyboard stumbled out of the gate, Cooler Master made a move we wish all companies would: Fix the product, rather than make users buy a refreshing one.

Entirely this concerns's the company's SK-series of keyboards, which came out to much fanfare because of their flat keys and Red Mx low-profile switches.

Unfortunately, a lot of people hated them. Our review of the SK621 criticized the cramped layout, hard on about those with the most weak digits.

I was dismally disappointed. I thought I'd at long last found the perfect Bluetooth mechanical travel keyboard with RGB, but those hopes were dashed in sporting five minutes of trying to type along the SK621.

Spell flat keys are fine on a baritone-travel keyboard, my fingers could never type on the SK621 without smashing into neighboring keys. I had to basically type with fingers at a perfect 90-degree angle, and with the precision of a golem, to make it work.

It wasn't meet me complaining, either. Popular YouTuber Dave Lee criticized the SK-series of keyboards in a video, going so far as to commentary: "Looking at to sell two awesome Cooler Master keyboards. Polish off me up for details," Lee quipped. "I  wanted these keyboards to be amazing because they look so good. Merely they're horrific. DON'T BE FOOLED."

Normally, when computer hardware debuts like a dumpster fire, you'rhenium just stuck. Your fat, imprecise fingers don't piece of work with it? Too bad, is what most companies would say.

Cooler Master, notwithstandin, heard the pushback from a lot of its customers and went back to the drawing instrument panel. The company redesigned the key caps to be more concave and raised.

Cooler Get the hang

When was the last time a company actually successful its existing customers happy?

The most impressive region is, rather than sell the key caps American Samoa an optional switc, the company distinct simply to give Florida key sets to existing customers who wanted them. "We're giving out substitute keycaps for any SK Series owners who want them—gratis," Tank Master's website aforementioned. "No catch. Zero 'free but actually microtransactions.' No more 'free but we'll spam the hell out of you for months happening end.'"

And thither is, indeed, no charm. I recently filled out the network form using my personal email, waited a fewer weeks for the key caps to hark back into stock-take, and received a set of new keys connected my porch. Tank Master didn't even ask for shipping costs.

Gordon Mah Ung

The original matt keys of the SK621 (top) got howls of protests from many World Health Organization found IT hard to type accurately. Cooler Master made information technology right by providing contoured, inflated keys for free (bottom).

Aft more or less 10 minutes of carefully prying and replacing keys, the unusable SK621 turned into something I expected: a tiny mechanical RGB Bluetooth keyboard worthy of being carried around.

I'm certain some leave complain that the new keys make it overmuch of a conventional keyboard in appearance and profile. That just proves you can't please everybody.

I, for one, retrieve that it's worth praising a company for fixing a product rather than asking you to buy a modern one.

Gordon Mah Ung

Here's the converted SK621. Information technology's taller, but it actually can be typed on by humans.

Source: https://www.pcworld.com/article/393457/cooler-master-sk621-keyboard-flat-keys-replaced-for-free.html

Posted by: tollivermiltary.blogspot.com

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